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Refund Policy

Last updated: January 2026

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This Refund Policy outlines how refunds, credits, and exchanges are handled at Next of Kiln Studio ("we," "us," or "our"). By booking a class, purchasing a product, or participating in a studio experience, you agree to the terms below.

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1. General Policy

Due to the handmade, experiential, and custom nature of pottery painting, all sales are considered final, except as outlined in this policy.

Where applicable, refunds are issued to the original form of payment. Studio credits have no cash value and are non-transferable unless otherwise stated.

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2. Classes & Workshops

  • Payment for classes and workshops is required at the time of booking.

  • Refund, reschedule, or credit eligibility will be communicated at the time of booking, as policies may vary by class.

  • If Next of Kiln Studio cancels a class, guests will be offered a reschedule, studio credit, or full refund.

  • Missed classes or no-shows may not be eligible for refunds.

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3. Party Packages & Private Events

  • Party packages require a deposit to secure the booking.

  • Deposits are non-refundable unless otherwise stated.

  • If Next of Kiln Studio must cancel a private event, guests will be offered a reschedule, studio credit, or refund.

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4. Studio Painting Sessions

  • For general in-studio pottery painting, guests pay after painting is complete.

  • Once a piece has been painted and processed, it is considered custom and not eligible for refund.

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5. Pottery Pieces & Firing Guarantee

  • Due to the nature of ceramics, pieces may occasionally crack, warp, or be damaged during firing.

  • Firing Guarantee: If a painted piece does not make it through the firing process, we will work to make it right by offering a studio credit or replacement piece, at our discretion.

  • Colour variations, glaze effects, or minor imperfections are considered normal and are not eligible for refund.

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6. Retail Merchandise

  • Unused, non-custom retail merchandise purchased in-studio may be eligible for exchange or store credit within a reasonable timeframe, at our discretion.

  • Custom, painted, or fired pottery pieces are not eligible for return or refund.

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7. Gift Cards

  • Gift cards are non-refundable and have no cash value.

  • Lost or stolen gift cards cannot be replaced.

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8. Shipping Fees

  • Shipping fees are non-refundable once an item has shipped.

  • Please refer to our Shipping Policy for information regarding damaged or lost shipments.

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9. Exceptional Circumstances

We understand that unexpected situations happen. Requests outside of this policy will be reviewed on a case-by-case basis at the discretion of Next of Kiln Studio.

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10. Contact Us

If you have questions about this Refund Policy or believe you are eligible for a refund or credit, please contact us at:

Email: info@nextofkilnstudio.com

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Our goal is to be fair, transparent, and reasonable while protecting the sustainability of our small, handmade-focused business. We appreciate your understanding and support.

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