Work With Us

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Customer Experience Representative

 

Type: Part-time (up to 20 hours per week)
Availability: Evening and weekend availability required

Wage Range: $15-17/hrs based on experience
Requirement: Must be 18+

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About Us

At Next of Kiln, we’re more than a studio. We’re a space where people come to slow down, unplug, and reconnect with the present moment. Our community is at the heart of everything we do, and we believe the experience we create is just as important as the pieces our customers make. We deeply value our team and the energy each person brings into the space. Positivity, genuine connection, and being fully present aren’t just nice to have here. They are essential. Our goal is simple. Every person who walks through our doors should leave feeling better than when they arrived, and that starts with a team that shows up with intention, care, and authenticity.

 

Role Overview

We’re looking for a friendly, organized, and detail-oriented Customer Experience Representative to help our studio run smoothly and ensure our guests receive their finished pieces in a timely, professional manner. This role focuses on creating a welcoming, seamless experience for every guest while keeping day-to-day operations running smoothly.

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Key Responsibilities

• Greet and assist customers, answering questions and providing guidance throughout their visit

• Coordinate reservations and manage bookings for individual and group sessions

• Give instructions and support to each table during their pottery painting experience

• Ring up sales and handle payments accurately

• Glaze pieces and load/unload the kiln

• Facilitate group bookings and parties

• Call customers when their pieces are ready for pickup

• Package finished pieces carefully for safe transport

• Unpack new inventory, face products, and maintain studio displays

• Keep the studio clean, organized, and welcoming at all times

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Skills & Qualities

• Friendly, approachable, and customer-focused

• Strong communication and multitasking abilities

• Detail-oriented and organized

• Comfortable working in a creative, hands-on environment

• Able to work independently while contributing to a team-focused culture

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Experience & Requirements

• Previous experience in customer service, retail, or hospitality preferred

• Must be 18+

• Willingness to work evenings and weekends

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Our Culture

At Next of Kiln we value teamwork, creativity, and excellence in every guest experience. If you enjoy working in a fun, artistic environment and helping people create lasting memories, you’ll thrive here.​​